In the event of a dispute concerning contractual obligations arising from sales contracts, in accordance with EU Regulation No. 524/2013, you may attempt to resolve any dispute out of court by accessing electronic dispute resolution platforms.

European Platform for Alternative Dispute Resolution:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

You can also consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, through the website http://www.consumidor.gov.pt

Without prejudice, we inform you that you may resort to the following Alternative Dispute Resolution Entities:

CNIACC – National Consumer Information and Arbitration Centre
http://www.arbitragemdeconsumo.org/
+351 213 847 484

Lisbon Consumer Arbitration Centre
http://www.centroarbitragemlisboa.pt/
Rua dos Douradores 106, 1100, Lisbon

Center of Consumer Conflict Arbitration of the Ave Valley/Arbitration Court
http://www.triave.pt/
Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/
Rua D. Afonso Henriques, 1, 4700-030 Braga / Av. Rocha Paris, 103, 4900-394 Viana do Castelo

Coimbra District Consumer Conflict Arbitration Center
http://www.centrodearbitragemdecoimbra.com
Av. Fernão de Magalhães, nº 240, 1º Andar, 3000-172 Coimbra

Consumer Information, Mediation and Arbitration Center of Algarve
http://www.consumoalgarve.pt
Business Incubator, ANJE Building, Estrada da Penha, 3rd floor, room 26, 8000 Faro

Porto Consumer Information and Arbitration Centre
http://www.cicap.pt
Rua Damião de Góis, 31, Shop 6, 4050-225, Porto