{"id":7231,"date":"2025-11-05T14:01:28","date_gmt":"2025-11-05T14:01:28","guid":{"rendered":"https:\/\/biocarbono.net\/resolucao-de-litigios-de-consumo\/"},"modified":"2025-11-06T12:07:12","modified_gmt":"2025-11-06T12:07:12","slug":"consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/biocarbono.net\/en\/consumer-dispute-resolution\/","title":{"rendered":"Consumer Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7231\" class=\"elementor elementor-7231 elementor-6858\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70516089 e-flex e-con-boxed e-con e-parent\" data-id=\"70516089\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41ad3b11 elementor-widget elementor-widget-spacer\" data-id=\"41ad3b11\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7868ae91 elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7868ae91\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;opal-move-up&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumer Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c29dc36 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5c29dc36\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;opal-move-up&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In the event of a dispute concerning contractual obligations arising from sales contracts, in accordance with EU Regulation No. 524\/2013, you may attempt to resolve any dispute out of court by accessing electronic dispute resolution platforms.<\/p><p>\u00a0<\/p><p><strong>European Platform for Alternative Dispute Resolution:<\/strong><br \/>https:\/\/consumer-redress.ec.europa.eu\/dispute-resolution-bodies_en<\/p><p>\u00a0<\/p><p>You can also consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144\/2015, of September 8, on the Consumer Portal, through the website http:\/\/www.consumidor.gov.pt<\/p><p>\u00a0<\/p><p><strong>Without prejudice, we inform you that you may resort to the following Alternative Dispute Resolution Entities:<\/strong><\/p><p>\u00a0<\/p><p>CNIACC \u2013 National Consumer Information and Arbitration Centre<br \/>http:\/\/www.arbitragemdeconsumo.org\/<br \/>+351 213 847 484<\/p><p>\u00a0<\/p><p>Lisbon Consumer Arbitration Centre<br \/>http:\/\/www.centroarbitragemlisboa.pt\/<br \/>Rua dos Douradores 106, 1100, Lisbon<\/p><p>\u00a0<\/p><p>Center of Consumer Conflict Arbitration of the Ave Valley\/Arbitration Court<br \/>http:\/\/www.triave.pt\/<br \/>Rua Capit\u00e3o Alfredo Guimar\u00e3es, 1, 4800-019 Guimar\u00e3es<\/p><p>\u00a0<\/p><p>CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)<br \/>http:\/\/www.ciab.pt\/pt\/<br \/>Rua D. Afonso Henriques, 1, 4700-030 Braga \/ Av. Rocha Paris, 103, 4900-394 Viana do Castelo<\/p><p>\u00a0<\/p><p>Coimbra District Consumer Conflict Arbitration Center<br \/>http:\/\/www.centrodearbitragemdecoimbra.com<br \/>Av. Fern\u00e3o de Magalh\u00e3es, n\u00ba 240, 1\u00ba Andar, 3000-172 Coimbra<\/p><p>\u00a0<\/p><p>Consumer Information, Mediation and Arbitration Center of Algarve<br \/>http:\/\/www.consumoalgarve.pt<br \/>Business Incubator, ANJE Building, Estrada da Penha, 3rd floor, room 26, 8000 Faro<\/p><p>\u00a0<\/p><p>Porto Consumer Information and Arbitration Centre<br \/>http:\/\/www.cicap.pt<br \/>Rua Dami\u00e3o de G\u00f3is, 31, Shop 6, 4050-225, Porto<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4d8c4d e-flex e-con-boxed e-con e-parent\" data-id=\"d4d8c4d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-171b4c6e elementor-widget elementor-widget-spacer\" data-id=\"171b4c6e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consumer Dispute Resolution In the event of a dispute concerning contractual obligations arising from sales contracts, in accordance with EU Regulation No. 524\/2013, you may attempt to resolve any dispute out of court by accessing electronic dispute resolution platforms. \u00a0 European Platform for Alternative Dispute Resolution:https:\/\/consumer-redress.ec.europa.eu\/dispute-resolution-bodies_en \u00a0 You can also consult the updated list of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7231","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/pages\/7231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/comments?post=7231"}],"version-history":[{"count":4,"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/pages\/7231\/revisions"}],"predecessor-version":[{"id":7335,"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/pages\/7231\/revisions\/7335"}],"wp:attachment":[{"href":"https:\/\/biocarbono.net\/en\/wp-json\/wp\/v2\/media?parent=7231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}